At genomics-online, we stand behind the products we sell.
Our goal is to offer researchers the highest-quality, proven research reagents. We believe that scientists should not have to waste valuable laboratory resources on poor quality, under-performing products. If you order a product from us and find that it doesn’t perform as described in the datasheet we will happily replace the product or issue a full refund for the purchase price. This is why we offer a money-back guarantee for products in the following product categories: Primer and Probes, Kits, Buffer and Reagents, Enzyme.
Our reclamation processes are designed to offer a solution to our customers in a fair, expeditious, and professional manner. In return, we simply request that:
We hope that you will be completely satisfied with your purchase, but in the event that you need technical support we are happy to help. You can contact us via email, LiveChat, or telephone (877-302-8632).
In order to ensure that any reclamation process is rapid, simple and fair we ask that you follow basic good laboratory practice when preparing and performing your experiments. Please review and follow basic experimental guidelines to ensure that your experiment meets the necessary criteria for scientific rigor.