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FAQ Ordering

Changing the billing- and shipping address

How can I change my shipping or billing address?

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Shipping costs

How much are the shipping costs?

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Sales and Value Added Tax (VAT)

How do you calculate the sales taxes or VAT?

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Tax identification number

Where can I find the tax identification number of my institution?

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Amount and Availability

What options do I have if a product is not available?

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Shipping region

Why do I have to select a shipping region?

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Shipping time and quality

How long will the shipping time be/ when will I receive my products?

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Payment methods

What options do I have paying for my order?

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Ordering options

(1) Ordering via fax or via Procurement Office Required Information: Order number of product(s) to be ordered Shipping address Billing address Contact (Name, Email or fax) Please address you...

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